Dear Customer:

The enclosed item of mail was either received in this condition or damaged during its processing. We sincerly regret this unfortunate incident and any inconvenience caused.

We are always concerned when mail entrusted to our care is damaged, and we have made considerable improvements to reduce such incidents in our operations.

Please be assured that we are continuing to make every effort to improve our service.

my response? i'm sorry but that just doesn't cut it. your feeble apology and vague promise to "make sure this never happens again" does not fill me with confidence. thanks for ruining my mail and what's left of my day. and so canda post isn't sure if they received it this way or it was damged by them. what the fuck is wrong with you? own up to your blunder or fuckin' blame the u.s postal service! that's the only other entity that touched the damn letter! the martian postal service never handled it. some guy didn't come in off the street and rip the envelope to shreds!!

i was going to mail some letters out today, but i don't know now...i have lost faith in both countries postal service. you know this is the 21st century and there isn't a pony express and bands of mail thieves out there anymore. i am disgusted.

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